SIM stuck in "Activating"


#1

I have a SIM on the Pilot Plan, previously activated, that I would like to use again. I updated billing info and attempted to “Resume data” but it has been in the “Activating…” state for over half an hour. Is there another step I need to take? Thanks


#2

Hey Har,

Everything you’ve done is correct and there are no extra steps you need to take. Our activation network has been a bit slow today, but your device should activate soon.

Best,
Maiky


#3

Thanks for the quick response, Maiky! I’ll standby.


#4

Hey Har,

Looks like you’re good to go!

Cheers,
Maiky


#5

Maiky,

Thanks for the help! The modem is “Live” and I handed it off to our FW engineer. He put the card in a Digi XB3-C-A1-UT-001 (Cat-1) modem. The APN is set, but we’re getting an 0x25 error: “Cellular network registration denied.” I’m guessing we have missed a step somewhere, but it wasn’t clear to us. Any thoughts?

Thanks,
HS