I went through the tutorial on the Hologram site. Going through the AT commands this is what the reply's are:
Hi, is the SIM definitely inserted correctly in the modem? Make sure it's using the larger cutout and the tab is at the bottom left with the modem horizontal
Yes it is, I have removed it and put it back in.
Does the modem work in HiLink mode?
I finally got it to work in ppp mode. Now to figure out how to remote to the device.