I am new to the community, hoping to learn from the experts here and solve my problem.
I got a Hologram SIM card, tested it in Taiwan, and it works. I can see from my dash board that the device status changed from “live” to “connected” and see the data usage increasing. I bring the device with the same sim card to Japan but it can’t connect. I check the carriers in the area are DOCOMO and Softbank which are listed in Holograms documentation. It seems they have LTE in the area as well. Not sure why the connection is not there. Anything else I can check? Thanks a lot.