$5 SIM vs. Free SIM?

Hello folks, newcomer here. Yesterday I attempted to order the free Pilot Global SIM but somehow ended up purchasing $5 Global SIM. Could someone please tell me the difference between the Global SIM ($5 each) that I ordered and the Pilot Global SIM (Free) that I was trying to order? Would it be possible to change my order to the Pilot Global?

They are the same SIM and will provide the same access. Not sure why the order went through wrong. support@hologram.io can help with all order issues.

Thanks for the reply, I have sent an email to support. Will advise here of the result.

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