Thanks for the feedback, I’ll pass it along to our front end team and make sure they make contacting us more visible. For anyone else reading this please note that you can access our support network by hitting the support link at the bottom left hand corner of your dashboard.
or by using the support page at the bottom of our webpage
As far as the charges on your account go, its hard to say where they came since I don’t yet know your account, but if I were to guess based on the charges I’d say that this is coming from a pre-paid High Bandwidth plan.
In order to provide better pricing for large amounts of data, we offer these plans which help us determine network usage before it’s used instead of during. This, before the fact network allocation is then passed on to our carriers who package the network registration fee with the pre-paid data. However, the cheaper data comes at a cost which is pre paying for your data regardless of usage. The description you provide is more along the lines of our Flexible plan which is the other plan option you have and has higher data rates, but you only pay for what you use and the network registration.
Let me know if that helps clarify your situation, and feel free to PM me your account, so I can take a look at it and tell you exactly what happened. Always happy to help.