Hi all,
I’ve raised this as a ‘ticket’ via support@hologram.io as the general help pages suggest I should do that - however, it feels like somebody in the community must have come across this too.
I am having trouble staying connected to the Hologram network, I initially thought this was a hardware problem – so have posted directly on the support forum of my manufacturers hardware (Thales Cinterion modules). The initial thread is here, which details the hardware, and the troubleshooting steps that I’ve taken so far.
I’ve followed the Hologram troubleshooting guide, and run the series of AT commands.
AT
OK
ATI
I
Cinterion
EXS62-W
REVISION 01.100
OK
AT+CGMI
+CGMI
Cinterion
OK
AT+CGMM
+CGMM
EXS62-W
OK
AT+GMM
+GMM
EXS62-W
OK
AT+CPIN?
+CPIN?
+CPIN: READY
OK
AT+CCID
+CCID
+CME ERROR: unknown
AT+CRSM=176,28539,0,0,12
+CRSM=176,28539,0,0,12
+CRSM: 144,0,“FFFFFFFFFFFFFFFFFFFFFFFF”
OK
AT+CFUN?
+CFUN?
+CFUN: 1
OK
AT+CSQ
+CSQ
+CSQ: 19,99
OK
AT+CREG?
+CREG?
+CREG: 0,5
OK
AT+CGREG?
+CGREG?
+CGREG: 0,5
OK
AT+CEREG?
+CEREG?
+CEREG: 0,5
OK
AT+CGDCONT?
+CGDCONT?
+CGDCONT: 1,“IP”,“hologram”,“0.0.0.0”,0,0
+CGDCONT: 2,“IPV4V6”,“attm2mglobal”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0
+CGDCONT: 3,“IPV4V6”,“m2m.com.attz”,“0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0”,0,0
OK
AT+CGACT?
+CGACT?
+CGACT: 1,1
+CGACT: 2,0
+CGACT: 3,0
OK
AT+COPS?
+COPS?
+COPS: 0,0,“O2 - UK”,7
OK
AT+COPS=?
+COPS=?
+COPS: (2,“O2 - UK”,“O2 - UK”,“23410”,7),(0,1,2,3,4),(0,1,2)
OK
It would appear AT+CCID is not supported by my device, but AT^SCID appears to return the ICCID from the SIM.
AT^SCID
^SCID
^SCID: 8944502210209402147
OK
Furthermore, AT+CEREG? Does not appear to return the information that the Hologram guide suggests.
I’ve tried configuring a 1, 2, 5, 10 and 15 second keepalives in an MQTT session too – and there seems to be no improvement, if anything – the disconnection seems to happen even faster with shorter keepalives.
The bit I really can’t get my head around, is needing to restart the device every time before I can make a new connection - almost as if my dynamically allocated IP has been ‘blacklisted’.
Hoping somebody in the community can help with this one!
All the best