Hologram Nova with 3rd party sim

Hello,
I am trying to use the hologram nova Cat-M1 & NB-IoT with the 3rd party sim on the raspberry Pi 3b.

First of all I have modified the default-script to support apn of my card:

# Chat script for modems using Hologram SIM card

# See hologram.io for more information

ABORT 'BUSY'

ABORT 'NO CARRIER'

ABORT 'VOICE'

ABORT 'NO DIALTONE'

ABORT 'NO DIAL TONE'

ABORT 'NO ANSWER'

ABORT 'DELAYED'

TIMEOUT 12

REPORT CONNECT

"" AT

OK ATH

OK ATZ

OK ATQ0

OK AT+CGDCONT=1,"IP","playmetric"

OK ATDT*99***1#

CONNECT ''

Then I am trying to connect with the sudo hologram network connect -vv:

sudo hologram network connect -vv

DEBUG: checking for vid_pid: ('12d1', '1001')

DEBUG: checking for vid_pid: ('12d1', '1506')

DEBUG: checking for vid_pid: ('1546', '1102')

DEBUG: checking for vid_pid: ('1546', '1104')

DEBUG: checking for vid_pid: ('05c6', '90b2')

INFO: Detected modem NovaM

DEBUG: checking port ttyUSB0

DEBUG: checking port ttyUSB1

DEBUG: [AT]

DEBUG: {AT}

DEBUG: {OK}

INFO: found working port at ttyUSB1

INFO: chatscript file: /usr/local/lib/python3.7/dist-packages/Hologram/Network/Modem/chatscripts/default-script

DEBUG: [ATE0]

DEBUG: {ATE0}

DEBUG: {OK}

DEBUG: [AT+CMEE=2]

DEBUG: {}

DEBUG: {OK}

DEBUG: [AT+CPIN?]

DEBUG: {}

DEBUG: {+CPIN: READY}

DEBUG: {}

DEBUG: {OK}

DEBUG: [AT+CPMS="ME","ME","ME"]

DEBUG: {}

DEBUG: {+CPMS: 0,23,0,23,0,23}

DEBUG: {}

DEBUG: {OK}

DEBUG: [AT+CMGF=0]

DEBUG: {}

DEBUG: {OK}

DEBUG: [AT+CNMI=2,1]

DEBUG: {}

DEBUG: {OK}

DEBUG: [AT+CEREG=2]

DEBUG: {}

DEBUG: {OK}

INFO: Instantiated a NovaM interface with device name of /dev/ttyUSB1

DEBUG: [AT+CGMM]

DEBUG: {}

DEBUG: {SARA-R410M-02B}

DEBUG: {}

DEBUG: {OK}

INFO: Connecting to cell network with timeout of 200 seconds

INFO: Checking for existing PPP sessions

INFO: Starting pppd

ERROR: Modem hangup - possibly due to an unregistered SIM

DEBUG: Killing pppd

INFO: Failed to connect to cell network

Failed to start PPP

And the syslog shows:

Jun 27 06:52:14 raspberrypi chat[3573]: AT+CGDCONT=1,"IP","playmetric"^M^M

Jun 27 06:52:14 raspberrypi chat[3573]: OK

Jun 27 06:52:14 raspberrypi chat[3573]: -- got it

Jun 27 06:52:14 raspberrypi chat[3573]: send (ATDT*99***1#^M)

Jun 27 06:52:14 raspberrypi chat[3573]: expect (CONNECT)

Jun 27 06:52:14 raspberrypi chat[3573]: ^M

Jun 27 06:52:14 raspberrypi chat[3573]: ATDT*99***1#^M^M

Jun 27 06:52:14 raspberrypi chat[3573]: CONNECT

Jun 27 06:52:14 raspberrypi chat[3573]: -- got it

Jun 27 06:52:14 raspberrypi chat[3573]: send (^M)

Jun 27 06:52:14 raspberrypi pppd[3571]: Serial connection established.

Jun 27 06:52:14 raspberrypi pppd[3571]: Using interface ppp0

Jun 27 06:52:14 raspberrypi pppd[3571]: Connect: ppp0 <--> /dev/ttyUSB1

Jun 27 06:52:14 raspberrypi dhcpcd[398]: wwan0: probing for an IPv4LL address

Jun 27 06:52:16 raspberrypi pppd[3571]: PAP authentication succeeded

Jun 27 06:52:19 raspberrypi dhcpcd[398]: wwan0: using IPv4LL address 169.254.95.169

Jun 27 06:52:19 raspberrypi dhcpcd[398]: wwan0: adding route to 169.254.0.0/16

Jun 27 06:52:19 raspberrypi avahi-daemon[351]: Joining mDNS multicast group on interface wwan0.IPv4 with address 169.254.95.169.

Jun 27 06:52:19 raspberrypi avahi-daemon[351]: New relevant interface wwan0.IPv4 for mDNS.

Jun 27 06:52:19 raspberrypi avahi-daemon[351]: Registering new address record for 169.254.95.169 on wwan0.IPv4.

Jun 27 06:52:23 raspberrypi dhcpcd[398]: wwan0: no IPv6 Routers available

Jun 27 06:52:46 raspberrypi pppd[3571]: CCP: timeout sending Config-Requests

Jun 27 06:52:46 raspberrypi pppd[3571]: IPCP: timeout sending Config-Requests

Jun 27 06:52:52 raspberrypi pppd[3571]: Connection terminated.

Jun 27 06:52:53 raspberrypi pppd[3571]: Modem hangup

Jun 27 06:52:53 raspberrypi pppd[3571]: Terminating on signal 15

Jun 27 06:52:53 raspberrypi pppd[3571]: Exit.

How could I fix it?

It looks like you’re doing everything right. You should reach out to the company you got the SIM from to confirm they support this.

Hello Reuben,
Thank you for your answer. I checked the module on two SIM cards - one from my phone, the second one is dedicated for the telemetrics. The provider is the same, but they have different APNs.
What questions should I ask the provider?

Would probably want to check what APN they say you should use and if they actually support this module on their network. May want to confirm they don’t require to register the IMEI first or something like that.

Also should confirm they support Cat-M1