How to diagnose messaging problems between hologram and my server?


I could not find a connectivity topic that was appropriate so I put the quesiton here.

I have a single device out of several for which relayed messages are not hitting our backend server. I can see that the device has communication in the daskboard and is sending the expected number of bytes, but cannot see why the message is not reaching the server. Other equivalent devices are reporting in properly.

What tools do we have to debug this?