not connection to network

i have a nova lte-m
after having problems with the hologram install fixed now this fails

sudo hologram send “hello world” -v

INFO: Detected modem NovaM
INFO: found working port at ttyUSB1
INFO: chatscript file: /usr/local/lib/python2.7/dist-packages/Hologram/Network/Modem/chatscripts/default-script
INFO: Instantiated a NovaM interface with device name of /dev/ttyUSB1
RESPONSE MESSAGE: Unknown response code

sudo hologram network conect -v

INFO: Detected modem NovaM
INFO: found working port at ttyUSB1
INFO: chatscript file: /usr/local/lib/python2.7/dist-packages/Hologram/Network/Modem/chatscripts/default-script
INFO: Instantiated a NovaM interface with device name of /dev/ttyUSB1
INFO: Connecting to cell network with timeout of 200 seconds
INFO: Checking for existing PPP sessions
INFO: Starting pppd
ERROR: Modem hangup - possibly due to an unregistered SIM
INFO: Failed to connect to cell network
Failed to start PPP

the dashboard shows this sim is active in green
the blue light is on and red is off (always never seen it red ever)
pi 3b+
hologram 0.83
nova R410 and yes i even updated the flash too

at+ccid?
+CCID: 8944501705xxxxxxx

at+creg?
+CREG: 0,2

at+cops=?
+cops: (1,“302 220”,“302 220”,“302220”,7),(1,“302 610”,“302 610”,“302610”,7),(0,1,2,3,4),(0,1,2)

it sees telus and bell fine

it has been powered on for 6 hours and still not registering or even roaming

and ideas are welcome thanks