Nova on RPi3 Model B not working. [SOLVED]


#1

Solution: Turns out my LED colors are reversed and that the first SIM card I used was defective.
Now How do I go about getting my paid plan moved to the right sim card.

I went through all of the basic setup steps and have the sim activated on the dashboard. Yes, the antenna is attached. Device is present in OS.

The red led comes on at power up and at no time does the blue led light up.
Nothing changes from there.

Details follow if I missed anything let me know.

pi@PiTop:~ $ cat /etc/os-release
PRETTY_NAME="Raspbian GNU/Linux 9 (stretch)"
NAME="Raspbian GNU/Linux"
VERSION_ID="9"
VERSION="9 (stretch)"
ID=raspbian
ID_LIKE=debian
HOME_URL="http://www.raspbian.org/"
SUPPORT_URL="http://www.raspbian.org/RaspbianForums"
BUG_REPORT_URL="http://www.raspbian.org/RaspbianBugs"

pi@PiTop:~ $ uname -a
Linux PiTop 4.9.59-v7+ #1047 SMP Sun Oct 29 12:19:23 GMT 2017 armv7l GNU/Linux

pi@PiTop:~ $ lsusb
Bus 001 Device 009: ID 1546:1102 U-Blox AG

pi@PiTop:~ $ ls /dev | grep ACM
ttyACM0
ttyACM1
ttyACM2
ttyACM3
ttyACM4
ttyACM5
ttyACM6

pi@PiTop:~ $ sudo hologram version
0.7.4
pi@PiTop:~ $ sudo hologram modem signal
Signal strength: 8,3

pi@PiTop:~ $ sudo hologram modem connect -v
INFO: Detected modem Nova_U201
INFO: found working port at /dev/ttyACM1
INFO: chatscript file: /usr/local/lib/python2.7/dist-packages/Hologram/Network/Modem/chatscripts/default-script
INFO: Instantiated a Nova_U201 interface with device name of /dev/ttyACM1
INFO: Connecting to cell network with timeout of 200 seconds
INFO: Checking for existing PPP sessions
INFO: Failed to connect to cell network

Worth note perhaps, results are the same… Lights are unchanged still solid red only.

pi@PiTop:~ $ sudo ifconfig enxb827eb4355bb down
pi@PiTop:~ $ sudo hologram modem signal
Signal strength: 9,3
pi@PiTop:~ $ sudo hologram modem disconnect
Checking for existing PPP sessions
Found existing PPP session on pid: 27754
Killing pid 27754 now
pi@PiTop:~ $ sudo hologram modem connect -v
INFO: Detected modem Nova_U201
INFO: found working port at /dev/ttyACM1
INFO: chatscript file: /usr/local/lib/python2.7/dist-packages/Hologram/Network/Modem/chatscripts/default-script
INFO: Instantiated a Nova_U201 interface with device name of /dev/ttyACM1
INFO: Connecting to cell network with timeout of 200 seconds
INFO: Checking for existing PPP sessions
INFO: Failed to connect to cell network

I found that after a failed attempt the PPP session is created yet still fails to connect to the cell network. I also tried with wlan0 off as well but it made no difference.

If anyone could help me with some basic troubleshooting of this it would be much appreciated. I’m a little rusty on the old cli.


#3

Hi, please email us at support@hologram.io and we can help deactivate that broken SIM and switch the plan


#4

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