Nova R410 Network Connect (good signal)


#1

I am having trouble getting a Nova R410 to connect using Raspberry Pi 3B+ 4.14. I have signal 23,99 on Verizon. Terminal is reporting an exception in thread Thread-1, Modem hangup:

login as: pi
pi@192.168.1.3’s password:
Linux fj-sa-1 4.14.52-v7+ #1123 SMP Wed Jun 27 17:35:49 BST 2018 armv7l

The programs included with the Debian GNU/Linux system are free software;
the exact distribution terms for each program are described in the
individual files in /usr/share/doc/*/copyright.

Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Last login: Fri Nov 9 21:47:28 2018 from 192.168.1.24
pi@fj-sa-1:~ $ sudo hologram modem signal
Signal strength: 23,99
pi@fj-sa-1:~ $ sudo hologram modem operator
Operator: Verizon Wireless Hologram
pi@fj-sa-1:~ $ sudo hologram send “Hello Rob”
RESPONSE MESSAGE: Message sent successfully
pi@fj-sa-1:~ $ sudo hologram network connect
Exception in thread Thread-1:
Traceback (most recent call last):
File “/usr/lib/python2.7/threading.py”, line 801, in __bootstrap_inner
self.run()
File “/usr/lib/python2.7/threading.py”, line 754, in run
self.__target(*self.__args, **self.__kwargs)
File “/usr/local/lib/python2.7/dist-packages/Hologram/Network/Modem/ModemMode/pppd.py”, line 109, in connectThreadedFunc
raise PPPError(‘Modem hangup - possibly due to an unregistered SIM’)
PPPError: Modem hangup - possibly due to an unregistered SIM

PPP session started
pi@fj-sa-1:~ $ ^C
pi@fj-sa-1:~ $

AT command debug is as follows:

at+cgmm
SARA-R410M-02B

OK
at+gmm
SARA-R410M-02B

OK
at+cpin?
+CPIN: READY

OK
at+ccid
+CCID: 8944502905186392456

OK
at+crsm=176,28539,0,0,12
+CRSM: 144,0,“FFFFFFFFFFFFFFFFFFFFFFFF”

OK
at+cfun?
+CFUN: 1

OK
at+csq
+csq: 23,99

OK
at+creg?
+CREG: 0,5

OK
at+creg?
+CREG: 0,5

OK
at+cgreg?
+CGREG: 0,4

OK
at+cgdcont?
+CGDCONT: 1,“IP”,“hologram”,“10.171.12.156”,0,0,0,0

OK
at+cgact?
+CGACT: 1,1

OK
at+cops?
+cops: 0,0,“Verizon Wireless Hologram”,8

OK
at+cops=?
+cops: (2,“Verizon Wireless”,“VzW”,“311480”,8),(1,“313 100”,“313 100”,“313100”,8),(1,“310 410”,“310 410”,“310410”,8),(0,1,2,3,4),(0,1,2)

OK


#2

I tried again the next morning and it worked. It seems like the activation process takes a while to fully propogate the carrier’s network. It would be helpful if Hologram would provide some more information about the activation process so users know what to expect.

Thanks,
Rob


#3

Hi @Crouthamel,

Glad to hear it’s connected now, but the activation process is actually in the order of minutes on our network, so it might be good to gather a little more info on what was happening that was preventing the device from connecting right away.

It looks like there’s sufficient information in the logs you posted here for us to take a look at your line of service, so I’ve gone ahead and asked our Customer Success team (success@hologram.io) to investigate further!

Let us know if there are any further issues.