Nova R410 no network service and operation not allowed


#1

I am trying to connect to the https://hologram.io cloud with the SARA-R410-02B module by using the AT command, the following is the command interaction, it says no network service and operation not allowed, is there anybody happened to this issue? or anyone can tell me I have missed some steps configuration? Thank you.

at+gmm

SARA-R410M-02B

OK
at+cpin?

+CPIN: READY

OK
at+crsm=176,28539,0,0,12

+CRSM: 144,0,“FFFFFFFFFFFFFFFFFFFFFFFF”

OK
at+cfun?

+CFUN: 1

OK
at+csq

+csq: 99,99

OK
at+creg?

+CREG: 0,0

OK
at+creg?

+CREG: 0,0

OK
at+cgreg?

+CGREG: 0,4

OK
at+cgdcont?

+CGDCONT: 1,“IP”,“hologram”,“0.0.0.0”,0,0,0,0

OK
at+cgact?

+CGACT: 1,0

OK
at+cgact=1

+CME ERROR: no network service
at+cops?

+COPS: 0

OK
at+cops=?

+CME ERROR: operation not allowed


#2

Hey @vernon,

Can you please run the full modem diagnostic and forward those results to our team at success@hologram.io.

I see your signal at+csq shows as unknown or undetected so I want to make sure everything else looks good.

Best,
Maiky


#3

@Maiky, thank you very much for the reply, I have already run the full modem diagnostic and record the log and forward to success@hologram.io , waiting for the result from you and hoping could get the reply as soon as possible.
Sincerely,
Vernon