Sim card suddently stops working and disappears form the Dashboard

A SIM card I was using and was active in the Dashbaord has diasppeard, all of a sudden. No trace in the Dashbaord. I tryed to activate it but I get the message that´s already claimed by another device.

How can I troubleshoot? How can I see in which status the card is and reactivate it?

Hey AndreaMassenz,

For your privacy, can you please email with your SIM’s number so we can take a look at this.


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