Hi, the dashboard no longer shows my SIM, which worked fine before (used it last year, then paused). When I try to (re-)activate it, there’s an error: “SIM is already activated”. Any ideas?
Sure @tamberg. Can you confirm the SIM # by sending it to success@hologram.io? Is this a SIM that has kept up its renewal and account balance info in the dashboard?
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Done. Thanks for the quick reply.
Hi @tamberg - Our accounts team investigated and saw that the device was marked for deactivation due to the account balance being in negative standing for over a month. If you click to view de-activated devices in account settings you can set the option to see device data.
If you’d like as your account balance has now been updated, we can process a re-activation.
Also, we suggest setting up auto-refill on your account from billing settings to prevent any unintended interruptions of service for devices on the network.
https://dashboard.hologram.io/account/billing
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SIM now Live and ready for use. Thanks for reaching out!
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