SIM is already activated


Hi, the dashboard no longer shows my SIM, which worked fine before (used it last year, then paused). When I try to (re-)activate it, there’s an error: “SIM is already activated”. Any ideas?


Sure @tamberg. Can you confirm the SIM # by sending it to Is this a SIM that has kept up its renewal and account balance info in the dashboard?


Done. Thanks for the quick reply.


Hi @tamberg - Our accounts team investigated and saw that the device was marked for deactivation due to the account balance being in negative standing for over a month. If you click to view de-activated devices in account settings you can set the option to see device data.

If you’d like as your account balance has now been updated, we can process a re-activation.

Also, we suggest setting up auto-refill on your account from billing settings to prevent any unintended interruptions of service for devices on the network.



process a re-activation

Yes, please.


SIM now Live and ready for use. Thanks for reaching out!


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.