SIM stuck in "Activating"

Connectivity SIM Cards
1

I have a SIM on the Pilot Plan, previously activated, that I would like to use again. I updated billing info and attempted to “Resume data” but it has been in the “Activating…” state for over half an hour. Is there another step I need to take? Thanks

2

Hey Har,

Everything you’ve done is correct and there are no extra steps you need to take. Our activation network has been a bit slow today, but your device should activate soon.

Best,
Maiky

3

Thanks for the quick response, Maiky! I’ll standby.

4

Hey Har,

Looks like you’re good to go!

Cheers,
Maiky

5

Maiky,

Thanks for the help! The modem is “Live” and I handed it off to our FW engineer. He put the card in a Digi XB3-C-A1-UT-001 (Cat-1) modem. The APN is set, but we’re getting an 0x25 error: “Cellular network registration denied.” I’m guessing we have missed a step somewhere, but it wasn’t clear to us. Any thoughts?

Thanks,
HS

6

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