Time for SIM to become acive


#1

Hello,
I activated a new sim via the dashboard a few hours ago. It’s not getting registered on the network.
How long does it take for the new sim to be active?
I’m using it in my own modem (the sim was received along with the dash pro).
I’ve used a previous sim from Konekt before and that worked in the same modem.
I swapped out the sim for another one from t-mobile and that works, so it’s not the hardware/antenna/software etc.
I did change the apn to the konect apm.

Thanks in advance

TG.


#2

Usually a SIM is active on the network within 10 minutes though delays in the carrier systems do happen. Can you email us at support@konekt.io with the SIM number and we’ll check it out?