Today's incident 3-16-23

[KJP]

Some information that may help troubleshoot the current incident (3-16-2023) and some questions.

The below results are after the incident posted:
Monitoring - A fix has been implemented on our upstream partner side and we’re monitoring to make sure everything is working as expected.
Mar 16, 2023 - 14:39 UTC

I have Hologram Nova R410 modems on Rpi’s. Two in particular:

1. One that seems to be affected by the incident:
   a. SIM begins with 8944 and is affected by incident
   b. When send and SMS from the Hologram dashboard, in all activity it does show:
   Message sent to Device
   but do not get the usual “SMS delivered” and per logs on my Rpi the sms never gets to the device
   If I send a sms from the Rpi it does not get to the Hologram dashboard
   c. Per the dashboard the Carrier is: T-Mobile USA, Inc
   but when I run (in a bash script):
   sudo hologram modem operator
   sudo hologram modem signal
   sudo hologram modem type
   sudo hologram modem version
   I get:
   Operator: Verizon Wireless Hologram
   Signal strength: 31,99
   Type: Hologram Nova US 4G LTE Cat-M1 Cellular USB Modem (R410)
   Modem version: L0.0.00.00.05.08,A.02.04

2. One at a different location, SIM begins with 8944 but all is working normally
   but different carrier and firmware:
   Operator: AT&T Hologram
   Signal strength: 27,99
   Type: Hologram Nova US 4G LTE Cat-M1 Cellular USB Modem (R410)
   Modem version: L0.0.00.00.05.12,A.02.19

Questions (for my education and perhaps to troubleshoot):

1. Does the incident have something to do with a specific carrier and/or firmware?
2. Is it possible (how to) force the Hologram Nova R410 to use a specific carrier?

Thanks,
Karl