Unable to install Windows COM driver


#1

Hi I am working on making my Hologram NOVA modem to work. However, I first encountered the PPP failed connection and I want to debug the modem using the AT commands provided

https://help.hologram.io/hologram-nova/troubleshooting/sending-at-commands-to-your-nova

However, when I plugged in my nova modem in into windows computer, the following item on Device Manager showed up

1

Then, I tried to update the driver for COM driver on hologram website as the following figures.But the Windows gave me the following responses.

2
3

Does anyone know why this issue happened?


closed #2

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