Unlock SIM card


#1

Hi,
I ordered a SIM card from Hologram at the beginning of the year, but just got the chance to use it. My plan is to use SIM 808 to post request on server; however I cant seem to get the SIM card to connect to network. In dashboard I still show live, so I removed the SIM from SIM 808 and placed it into an old AT&T phone.

The phone says that the SIM card is locked and needs a password with only allowing 10 attempts… Can you tell me where I can find the password for SIM unlocking process?
Thanks


#2

Hare you tried again today?
My device could not connect to network either on dec 25th & 26th.
Hologram status page never showed any issues but all is good today.
Cheers


#3

Is it possible you ended up locking the SIM with CPIN command? Our SIMs don’t come locked by default though if you email support@hologram.io we might be able to look up the PIN for the specific SIM.


#4

No detected outages that day and no other complaints. Might have just been a delay activating it but strange that it took that long. We’ll keep an eye out for anything odd and please feel free to reach out if you notice anything else.


#5

Thanks. I worked!


#6

Thank you. It works now!


closed #7

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