When can I expect my order from the Hologram store to be completed?


I purchased a Nova and a SIM seven days ago from the Hologram store, I received a receipt and that was it.
When would my order be completed and shipped?

Order Number: 20490




This is a tricky question because there are various moving parts that come to play here. First of all, Hologram can ship with DHL, FedEx, or USPS. On top of that, each of those have different options depending on where you live. So, for example, an international shipment with DHL will usually take 3-4 days to get to China while a USPS shipment can take anywhere from two weeks up to a month. Additionally, some packages must go through a country’s customs office which might add a delay to delivery. Lastly, there are other factors like when in a day and week you place your order which affects both orders in the United States as well as International ones.

Having said all this. If you have a specific question with regards to an order you should email success@hologram.io who will be able to send over information on your package.