Won't send or receive message

I have an activated hologram nova usb that is showing as green in the dashboard.

I have run the activate script and it says it is activated.
I have checked the signal strength and it is 99,99.
When I ask it to for location, it says that is not supported yet.

When I try to send a message it gives me this:

INFO: Detected modem NovaM
INFO: found working port at ttyUSB1
INFO: chatscript file: /usr/local/lib/python2.7/dist-packages/Hologram/Network/Modem/chatscripts/default-script
INFO: Instantiated a NovaM interface with device name of /dev/ttyUSB1

Not sure where I should go from here or what additional information might be helpful.

Okay putting this here for others, if you see this above then you probably need to upgrade the firmware https://help.hologram.io/en/articles/3296929-updating-the-cat-m1-r410-nova-s-firmware After I did that I was able to send messages.

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