Won't send or receive message

Hardware (and firmware) Nova
1

I have an activated hologram nova usb that is showing as green in the dashboard.

I have run the activate script and it says it is activated.
I have checked the signal strength and it is 99,99.
When I ask it to for location, it says that is not supported yet.

When I try to send a message it gives me this:

INFO: Detected modem NovaM
INFO: found working port at ttyUSB1
INFO: chatscript file: /usr/local/lib/python2.7/dist-packages/Hologram/Network/Modem/chatscripts/default-script
INFO: Instantiated a NovaM interface with device name of /dev/ttyUSB1
RESPONSE MESSAGE: Unknown error

Not sure where I should go from here or what additional information might be helpful.

2

Okay putting this here for others, if you see this above then you probably need to upgrade the firmware https://help.hologram.io/en/articles/3296929-updating-the-cat-m1-r410-nova-s-firmware After I did that I was able to send messages.

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