Hello, We are trying to connect via SpaceBridge / tunnel our devices (we have three prototypes with SIM cards and hologram modems) but it throw us an error like this:
ssh: connect to host tunnel.hologram.io port 999: Connection refused.
It happens suddenly, 1 hour ago, it was working without problems but now we can not connect to any device
Hey, we had a brief outage this morning but it should be back now. See if it works for you now
I don’t know about other people, I can not connect any device yet.
We’ll double check everything
We’re seeing connections succeeding on our end. Are you still seeing issues?
Well, we have two devices running, In one, we can connect well and in the another one, it keeps trying to connect without responses
Would you mind reaching out to support@hologram.io? We’ll escalate and try to see if there is any residual issue that might breaking that one SIM
Yes, not problem… we will verify first if it keeps happening in few hours and we will write for support.
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